Avis clients

Toujours un peu cher, mais bon...

Similar experience as the person that wrote below . I live in UK and wanted to have flowers delivered to my sister in France for her birthday. They have a nice website so I thought they seemed quite professional. I ordered online a week before . I left my sisters details in case of any issues but it was a surprise and she had no idea she was getting flowers, she was contacted the day before I believe and changed the delivery date to 2 days later and as they use Chronopost the flowers were left for 2 days most likely somewhere not temperature control and they arrived in a bad shape. I sent them a photo and then they called my sister asking her to send photos and they mentioned if the flowers were damaged they will refund or send a replacement but they sent her a voucher of 10 euros . They shouldn’t have contacted her it’s really embarrassing and I would have rather she didn’t get anything than rotten flowers …I then contacted them again and they said they could issue a voucher for 20 euros and that my issue doesn’t require a refund or new flowers sent to my sister … ridiculous and no customer service. Definitely won’t see me again and I will make sure I tell my story as this is unfair that I spent 50 euros in flowers that arrived out of shape .

Conforme

Bouquet commandé pour un anniversaire en Dordogne arrivé en piteux état de la faute du transporteur, après un message au service après-vente, renvoi d'un nouveau bouquet dès le lendemain, celui ci n'a même pas dépassé la région parisienne et le transporteur a indiqué que le bouquet n'était plus livrable, renvoi d'un 3ème bouquet qui est arrivé en bon état. Bravo au service après-vente de chez Bergamotte. Je n'en dirais pas autant des 2 premiers transporteurs.